TERMS & CONDITIONS

PRIVACY POLICY
AY&Z Frostware® Inc respects your privacy and is committed to protecting it.
This Privacy Policy explains how we collect, use and secure your personal information. This Privacy Policy applies to the site and the products offered by AY&Z Frostware® Inc.

​INFORMATION COLLECTION AND USE.
1. Information Collection.
When you register or make a purchase on our site, you may choose to give AY&Z Frostware® Inc basic information to complete a transaction such as name, email address, billing and shipping address, phone number, and debit/credit card information.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form.
2. Information Use and Disclosure.
We may use the collected information for the following purposes:
To process your order and provide you with customer service

To communicate with you about the Site and your orders and deliveries

To send emails informing about our specials and offers.
We do not sell, rent, trade or otherwise disclose your specific personal information of financial information to anyone other than affiliates under lauressglassware.com

DATA SECURITY
The Site incorporates electronic and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for financial transactions through the Site. We use SSL encryption to protect your personal information online. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
By accessing this Site, you consent to our use of information that is collected or submitted as described in this Privacy Policy. We may change or add to this Privacy Policy, so we encourage you to review it periodically.

TERMS & CONDITIONS
Shipping Information
Most orders ship within 1-2 business days, unless otherwise stated on the product page. Your final shipping cost and estimated delivery time frame will be available to you during checkout.
Please contact email us at lauressglassware@gmail.com for orders that are shipping to Alaska, Hawaii or for International orders.
Our standard shipping method is ground shipping. We will ship your order via any of the major carriers, including UPS and USPS. At this time we are unable to provide the option to choose your carrier of choice.

​Shipping Errors

​It is the responsibility of the customer to ensure the accuracy of the shipping address during the time of purchase. In the event a customer enters and confirms an order with the wrong shipping address and fails to notify us before order is packed and shipped, the customer will be held responsible for any shipping costs related to returning the incorrectly shipped order and/or shipping costs related to shipping a new order (if required) to the correct address.

Returns/Exchange, Replacement and Cancellation Policies

​If for any reason you are not completely satisfied with your purchase, it may be returned with proof of purchase for a full refund of the merchandise value less shipping within 30 days from the date of purchase. The customer is responsible for return shipping cost if the product is no longer desired. To return/exchange an item, please email us with your request at lauressglassware@gmail.com. 

​All returns must be new/unused and in original packaging. Our handcrafted products are fragile and must be treated with the utmost in care when repackaging them. Be sure to keep all original packaging materials if you plan to return an item. AY&Z Frostware® Inc is not responsible for items damaged or lost in transit. All items must be packed sufficiently to receive full credit on the return. After the item has been received and inspected by us, the refund or exchange is typically processed within 10 days. Applicable refunds apply to merchandise only (not shipping). We only refund shipping charges if we’ve sent the wrong item or if the item sent is defective. Once merchandise is used, returns/exchanges will no longer be accepted.

​You may return defective items, items damaged at the time or receipt, and incorrect items received by contacting us via email lauressglassware@gmail.com within 3 days of the order receipt. Please submit the following information with your replacement or return request

1. Your name, contact number and mailing address.

2. Item number

3. Proof of purchase

4. Clear photos of damaged or defected item. If multiple items are damaged, all pieces should be pictured in one photo.

Once an order has been processed, it cannot be cancelled. To cancel items that have not yet shipped.